Shipping policy
Shipping Policy
1. Overview
At ONW (Only Nightwear), we are committed to delivering your orders quickly and safely. This Shipping Policy outlines our shipping process, timelines, and charges.
2. Order Processing
- Orders are processed within 1–2 business days after payment confirmation
- Orders are not processed on Sundays or public holidays
- You will receive an order confirmation and tracking details via email/SMS once your order is shipped
3. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Non-Metro Cities & Rural Areas: 5–7 business days
Note: Delivery times may vary depending on location and courier availability.
4. Shipping Charges
- Free shipping on orders above ₹XXX (you can set, e.g., ₹999)
- A standard shipping fee may apply to orders below this amount
- Any applicable shipping charges will be displayed at checkout
5. Cash on Delivery (COD)
- COD may be available for selected locations
- Additional COD charges (if applicable) will be shown at checkout
- Please ensure availability to receive the order to avoid cancellation
6. Order Tracking
- Once your order is shipped, a tracking link will be shared via email/SMS
- You can track your order status in real-time
7. Delays in Shipping
While we strive for timely delivery, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service disruptions
- Remote delivery locations
ONW is not liable for delays caused by external factors, but we will assist you in tracking your order.
8. Incorrect Address or Delivery Issues
- Please ensure your shipping address and contact details are accurate
- ONW is not responsible for delays or losses due to incorrect information
- Additional charges may apply for re-delivery
9. International Shipping
- Currently, ONW ships within India only (update if you plan international shipping)
10. Partial Deliveries
- In rare cases, your order may be shipped in multiple packages
- You will be notified if this occurs